Dell promotion not applied to new account on new laptop

[ControlAltRepeat]

I bought this laptop from Best Buy and have been setting it up. The Dell / Dropbox promo notification popped up and I created a new account, excited for the 20 GB of storage. But, my account only shows 2 GB.

[ControlAltRepeat]

And, since I bought the laptop after September 1st, it appears the storage amount should be 100 GB

Purchased on or after September 1, 2020
100 GB
12 months
New or existing Dropbox users

https/help.dropbox.com/accounts-billing/space-storage/dell-promotion

[Lusil]

Hey @ControlAltRepeat, thanks for reaching out to us. 

Could you make sure that you're signed in on the same account that should have redeemed the promotional space?

You can check this by going to:

• Website - your General tab in your Settings.
• Desktop app - Dropbox icon > avatar icon > Preferences > Account tab.

Let me know what you find, cheers!

[dkputti]

Hello Team,

I recently purchased a dell laptop and have been offered with 100 GB of storage as per the below offer with Dell and Dropbox. I had created a new account and see that i am getting only 2 GB. how do I claim this offer. Can some one please help me? Below is the link to the details of the offer.

https/help.dropbox.com/accounts-billing/space-storage/dell-promotion

Regards

Dinesh

[Daphne]

Thanks for posting @dkputti!

Just to clarify, did you have the time to check the other eligibility points in that article?

This is in the FAQ section under the table, for example, was the app pre-loaded on your device?

Keep me posted with your findings!

[hvllmmppwiclkjsubxbl]

Hello,

I signed up with this account to redeem the Dell 100GB promotion on the preinstalled software. It downloaded a file Dropbox promotion > Dropbox > Dropbox Installer.exe. I ran this programme and still only have 2 GB.

Could you help?

Thanks,

hvllmmppwiclkjsubxbl

[Daphne]

Hi @hvllmmppwiclkjsubxbl!

Since you have a similar question to the OP here, I've just moved your post.

When you have the time, please check out the info in this thread, and let me know if your have any questions.

Keep me posted!

[hvllmmppwiclkjsubxbl]

Great thanks!

@Lusill I have the same account on this forum/online dropbox as signed into on my computer

I followed the linkto the letter:

I clicked "Dell Dropbox Promotion" signed up an account with this email addresss, and then as before it downloaded a new file in Download > Dropbox promotion > Dropbox > Dropbox Installer.exe.

I ran the installer and came up with 2 GB.

For the FAQ:

1) Only 1 device

2) No transfer requested

3) It is a new device

4) a) I believe I havent siged up for a Dell deal before, maybe I have ~10 years ago - can you check? But I thought this was a new account!

b) It was preloaded

c) It is new

d) I think this is a new user (and the promotion applies to both in this case!)

I hope this helps!

Thanks,

[Lusil]

Thanks for all the additional information, @hvllmmppwiclkjsubxbl!

I've sent you a ticket, so when you have the chance, check your inbox and we'll take it from there.