cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Find out how Tiffany, a Customer Experience superstar uses Dropbox to keep her family in the loop when it comes to her new baby here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled on G5

Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled on G5

mikelee
Explorer | Level 4

Hi, I recently picked up a Dell G5 that came with the Dropbox promotion preinstalled.  Signing into my Dropbox account through the preinstalled Dropbox app didn't upgrade my account with the promotional value.  Is there a way to claim this?

1 Accepted Solution

Accepted Solutions

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

Hannah
Dropboxer
Of course, I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

13 Replies 13

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

Mark
Super User II

Did you meet the T&Cs? 

 

Namely not had a space promo before and have completed www.dropbox.com/gs


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

mikelee
Explorer | Level 4

I had a space promotion of 250mb back in 2013.  That’s laughable if that’s the reason the promo wasn’t applied.

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

Hannah
Dropboxer
Hey @mikelee, thanks for posting here.

Mind if I reach out to you via email, so we can sort this out?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

mikelee
Explorer | Level 4

That would be great. Thank you.

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

Hannah
Dropboxer
Of course, I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

belf19
Explorer | Level 3

Hi,

I also have the same issue. I tried to register with a new email address to claim the dropbox offer on my recently purchased Dell. But after registration and agreeing the terms of Dell and Dropbox the computer installed the new version of Dropbox app and did not activate my offer. Is there any way to fix it?

 

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

Mark
Super User II

Did you also complete www.dropbox.com/gs @belf19 ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

belf19
Explorer | Level 3
Notthing happens. I am directed to my 2gb free account.

Re: Dell promotion wasn't applied even after logging in through dropbox app that came preinstalled o

Mark
Super User II

Thats correct, but, you have to complete the steps at www.dropbox.com/gs to get the promo space. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    belf19 Explorer | Level 3
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?