I know that Dropbox limits the number of devices for free users to three. I currently use it on two devices--my laptop and my phone.
However, I have two user accounts on my laptop, both of which I would like to use the same Dropbox account. For some reason, Dropbox counts this device (my only laptop) as THREE devices. It says the three devices are 1) my phone, 2) Macbook Air, 3) Macbook Air.local, and (when I try to use it on the second user account on laptop 4) "this device" -- and it says, again, "Macbook Air-local."
Even if for some dumb reason it's counting my user accounts as different devices, it should only count as three, total.
Any ideas how to fix this?
Thanks for your reply.
The security page shows the same thing as the login screen, which I described in my original post. It shows 'Macbook Air," "Macbook Air.local" and my phone. The problem is, to use Dropbox on either of my Macbook user accounts, I have to sign out of Dropbox on the other one, meaning it is only ever signed-in to Dropbox on two devices. It always lists a fourth attempted device, also called "Macbook Air.local - this device." So I usually sign out of the second instance of "Macbook Air.local" at which point it shows me signed-in on three devices.
Counting MacOS profiles as distinct devices is wrong. They are the same device, and unlike separate devices, they can only be used one at a time and in the same location. But that shouldn't matter anyway, since it will only allow me to sign in on two devices/users, despite the stated maximum of three.
It's a brand new laptop and there have only ever been two profiles on it. I just created the second one yesterday and tried to use the Dropbox app on it, when this problem began. Right now it shows two instances of "Macbook Air-local," one says the last activity is "in the last hour" and the other says "about 18 hours ago" -- which is the last time I used it on the other profile (yesterday).
Despite Dropbox help topics say that limit is for 3 devices, as you have noted, the limit is related to performed links. The "device" count limit is a lie! Even on single machine (or even on a single account, but different context) maximal applications links at every one particular moment are up to 3 (not devices). If we assume every device keeps a single link then can be said the devices are limited to 3, but only in this context! 🤷 That's it,... unfortunately. You have one link coming out of your phone and 2 links out of your Mac - the limit got hit. Take in mind that Dropbox doesn't work as a service (you may thought so and get confused), but work as a regular application - independent registration per account basis, not per application install.
Hope this clarifies matter.
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