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Did not get 30 GB free storage through Lenovo welcome

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Did not get 30 GB free storage through Lenovo welcome

Explorer | Level 4

Hi,

I signed up through Lenovo welcome for dropbox with the 30 GB free storage plan but the additional 30 GB is not reflected in my plan. I have completed 5 out of 7 steps of the Dropbox "Get Started" guide.

 

Please rectify this at the earliest.

Thank you

7 Replies 7
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Re: Did not get 30 GB free storage through Lenovo welcome

Dropboxer

Hi @raj_99, thanks for posting on the Community!

 

Could you try completing all 7 steps on the Get Started page?

 

Are you currently based in a country which isn't eligible for the promotion?

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Did not get 30 GB free storage through Lenovo welcome

Explorer | Level 4

Hi @Jay .

I checked the details on https://help.dropbox.com/accounts-billing/space-storage/lenovo-offer#current

 

My country is eligible for the promotion. Also, I have completed all 7 'Getting Started' steps.

 

Thank you

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Re: Did not get 30 GB free storage through Lenovo welcome

Dropboxer

Thanks for checking that out, @raj_99

 

I sent you a ticket to have a better look into it, so whenever you get the chance, check your inbox. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Did not get 30 GB free storage through Lenovo welcome

New member | Level 2

Same problem here, I also didn't get the 30GB promotion with my Lenovo laptop and I followed all the steps. I just bough this computer a couple weeks ago.

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Re: Did not get 30 GB free storage through Lenovo welcome

Dropboxer

Thanks for joining the topic @Templetripping!

 

If you haven't already, can you please have a look at this article to check the eligibility of your device?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Did not get 30 GB free storage through Lenovo welcome

New member | Level 2

Hi @Daphne,

According to the article you linked I am eligible for the promotion. I bought the computer this November, it is brand new, and a Dropbox pop-up appeared when I was configuring the laptop telling me I had free extra storage free for a year. 

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Re: Did not get 30 GB free storage through Lenovo welcome

Dropboxer

Thanks for checking on that @Templetripping!

 

I've just sent you a brief message to the email linked with your profile here. Please get back to me there when you have the chance, and we'll take it from there.

 

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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