I signed up through Lenovo welcome for dropbox with the 30 GB free storage plan but the additional 30 GB is not reflected in my plan. I have completed 5 out of 7 steps of the Dropbox "Get Started" guide.
Please rectify this at the earliest.
Hi @raj_99, thanks for posting on the Community!
Could you try completing all 7 steps on the Get Started page?
Are you currently based in a country which isn't eligible for the promotion?
This will help me assist further!
Hi @Jay .
I checked the details on https://help.dropbox.com/accounts-billing/space-storage/lenovo-offer#current
My country is eligible for the promotion. Also, I have completed all 7 'Getting Started' steps.
Thanks for checking that out, @raj_99.
I sent you a ticket to have a better look into it, so whenever you get the chance, check your inbox.
Thanks for joining the topic @Templetripping!
If you haven't already, can you please have a look at this article to check the eligibility of your device?
According to the article you linked I am eligible for the promotion. I bought the computer this November, it is brand new, and a Dropbox pop-up appeared when I was configuring the laptop telling me I had free extra storage free for a year.
Thanks for checking on that @Templetripping!
I've just sent you a brief message to the email linked with your profile here. Please get back to me there when you have the chance, and we'll take it from there.
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