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Did not get Free Referral Space

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Did not get Free Referral Space

Explorer | Level 3

Free Referral Space not showing after the user installed, log in and emailed dropbox.  This has happened before. Dropbox is not wanting to award the space.  The https://dropbox.com/support is a runaround for the free users, you get no where. After you log in you just see past messages.  No way to send a new one.  I replyed to an old message and the person told me to go to https://dropbox.com/support.  Digusted with this process.

6 Replies 6
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Re: Did not get Free Referral Space

Dropboxer

Hi there @Terry & Glenda  - thanks for reaching out to us and sorry to hear about your frustration. 

 

If you haven't received your referrals space, could it be that you've reached the maximum number of referrals possible? 

 

More specifically, through referrals, depending on your plan, you can earn up to:

  • 16 GB if you're on a Dropbox Basic account.
  • 32 GB if you're on a Dropbox Plus or Professional account.

You can check more info about this from your Plan tab online. 

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Did not get Free Referral Space

Explorer | Level 3
I looked and have earned 11 gb on my free account for referrals. I have had the same problem before. Tech tells me the referral person did not validate the email address. This person has done all that. Dropbox just don’t want to give out free space. I was forced to use Dropbox because of Reunion family tree software.
I m trying to add space to cover theses needed files.
It’s unreal a company does not let you directly email them.
I’m getting disgusted with the no help. I guess that’s what Dropbox wants to tick you off and end up buying the high priced plans. 😠
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Re: Did not get Free Referral Space

Dropboxer

Thanks for getting back to me, @Terry & Glenda

 

If you haven't reached the maximum number of earned referrals, the users who have been invited to join Dropbox by you, must follow these steps

 

They must also make sure that they sign up using a unique email address that isn't associated with an already existing Dropbox account and that they click on your invitation. 

 

If they do all this, then you should earn the space from the referrals. 

 

Let me know if this helps a bit more, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Did not get Free Referral Space

Explorer | Level 3
All of those steps have been done! This not my first referral ☹️
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Re: Did not get Free Referral Space

Dropboxer

Have they also downloaded the desktop app on a unique device by any chance? 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Did not get Free Referral Space

Explorer | Level 3

No, installed on a windows 10 machine.   I have referred a couple others at the same workplace.

 

This is useless, I appreciate the concern, but this is not getting me free space.

 

This "community" is just an escape from Dropbox not giving you what they say they will do.

 

Dropbox wants everyone to have paid accounts.  Using dropbox was NOT my decison, but the sofware deveploers decision of Reunion how you share the file to your iphone from your imac.  .

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