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Did not get the free space promised after inviting friends

Did not get the free space promised after inviting friends

Tomboslice
Explorer | Level 4
Over the years i invited a few friends to dropbox with link to get extra free space on dropbox. But i didn't receive it. How can I fix this
11 Replies 11

Re: Did not get the free space promised after inviting friends

Megan
Dropboxer

Hey @Tomboslice, thanks for posting your question here! 

Would it be possible to contact you at the email address associated with your forum profile to investigate further?

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Did not get the free space promised after inviting friends

Tomboslice
Explorer | Level 4
Yes that would be great! Thanks a lot👍

Re: Did not get the free space promised after inviting friends

Megan
Dropboxer
Any time @Tomboslice

Also, you've got mail. 

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Did not get the free space promised after inviting friends

Scary-Mary
Explorer | Level 3

I also die not receive the promised bonus storage for being invited. My friend didnt ether. Dont understand why. Also dont know, how to get in contact with support except here. The chatbot is of no help. 

Who can help? 

Re: Did not get the free space promised after inviting friends

Walter
Dropboxer

Hey @Scary-Mary, sorry to hear you're having issues with this.

 

Could you please check your account's plan tab and let me know the referral's status?

 

Note that your friend will need to install the desktop app on their computer and also verify their email address with us for both of you to get the referral space.

 

In any case, please keep me posted!

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Did not get the free space promised after inviting friends

Scary-Mary
Explorer | Level 3

Hello Walter, thanks for your response. It says ineligible. But dont understand why. We followed all the steps.

Best, Mary

Re: Did not get the free space promised after inviting friends

Walter
Dropboxer

Thanks for the quick response @Scary-Mary 

 

This usually means that the recipient of the referral has already registered an account with Dropbox, or that the recipient is attempting to register using the same computer as you.

 

If you feel this status is inaccurate, you can double-check the email address of your recipient and try again.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Did not get the free space promised after inviting friends

Scary-Mary
Explorer | Level 3

I was invited and never had a dropbox before. But i am using my friends old computer. Do u mean, this is the issue? Then what can i do about it?

Re: Did not get the free space promised after inviting friends

Nancy
Dropboxer

Hey @Scary-Mary, sorry to jump in here. 

 

Do you mean that your friend sent you the referral and you tried to log in to the desktop app on the same computer that they were previously using? Was there an existing Dropbox app there perhaps?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    Scary-Mary Explorer | Level 3
  • User avatar
    Nancy Dropboxer
  • User avatar
    Walter Dropboxer
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