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Didn't get 20Gb Lenovo Welcome offer

Explorer | Level 3

Dear sirs,

I just got myself a Lenovo S145 notebook. Lenovo offers 20Gb for 1 year to new buyers, and new Dropbox users. I did it all right, filled Dropbox new user request inside Lenovo welcome app, completed 6 of 7 tasks, but nothing happened. I tried contacting Lenovo support. They told me they couldn't help me on that, as that would refer to a third part software, and suggested me to try contacting you. Could you help me on that? Thanks!!

1 Accepted Solution

Accepted Solutions
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Re: Didn't get 20Gb Lenovo Welcome offer

Dropboxer
Dropboxer

Hi @belmagoga, thanks for joining the Community!

 

Generally, the first account used when signing in on the app would be the one to get the promotional deal.

 

If the email used is the same as the one you are logging into the site, and you don’t see your quota here, then I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
Highlighted

Re: Didn't get 20Gb Lenovo Welcome offer

Dropboxer
Dropboxer

Hi @belmagoga, thanks for joining the Community!

 

Generally, the first account used when signing in on the app would be the one to get the promotional deal.

 

If the email used is the same as the one you are logging into the site, and you don’t see your quota here, then I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Didn't get 20Gb Lenovo Welcome offer

Explorer | Level 3

Jay,

 

Thank you for your quick reply.

 

Just sent Dropbox support a message, telling them the whole story.

 

Hope that they may solve the issue. Fingers crossed.

 

 

Bel

 

Highlighted

Re: Didn't get 20Gb Lenovo Welcome offer

Dropboxer
Dropboxer

Glad to hear it, @belmagoga.

 

I hope they're able to assist on this matter for you.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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