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Didn't get 30 GB storage through Lenovo Welcome

Didn't get 30 GB storage through Lenovo Welcome

Susanta_Basak
New member | Level 2

Didn't get 30 GB of storage through Lenovo Welcome to my new Lenovo Laptop. Task completed 5 out of 7 successfully.

1 Accepted Solution

Accepted Solutions

Re: DIdn't get 30 GB storage through Lenovo Welcome

Susanta_Basak
New member | Level 2

Hello Lusil,

I have raised the concern with DropBox Support team. After varified all things they have manually added the Promotional Space. Thanks for replying. The problem stands resolved. 🙂 

View solution in original post

218 Replies 218

Re: DIdn't get 30 GB storage through Lenovo Welcome

Lusil
Dropboxer

Hi there @Susanta_Basak, thanks for reaching out to us about this. 

 

I'd be more than happy to help look into this with you, I'll just need you to confirm a few details for me. For example:

  • Did you redeem the promotional space within 12 months of the date of purchase of your device?
  • Are you or the device itself eligible for the promotion by any chance? 

You can double-check these from this article

 

Have a look at them and let me know what you find. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: DIdn't get 30 GB storage through Lenovo Welcome

Susanta_Basak
New member | Level 2

Hello Lusil,

I have raised the concern with DropBox Support team. After varified all things they have manually added the Promotional Space. Thanks for replying. The problem stands resolved. 🙂 

View solution in original post

Re: DIdn't get 30 GB storage through Lenovo Welcome

Lusil
Dropboxer

I'm glad you were able to resolve your concern in the end, @Susanta_Basak:grin:

 

If anything else comes up, we're always here to help. In the meantime, I hope you have a lovely weekend ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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I have a new levono laptop but I cannot seem to get the subscription for free 30GB...

vt4
New member | Level 2

Hi - I have a new levono laptop but I cannot seem to get the subscription for free 30GB. Can someone help me?

Re: I have a new levono laptop but I cannot seem to get the subscription for free 30GB...

Daphne
Dropboxer

Hey @vt4, I hope you're having a good day so far!

 

When you have the chance, could you check out this article to see if any of the steps there help at all?

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: DIdn't get 30 GB storage through Lenovo Welcome

belmagoga
Explorer | Level 3

Dear sirs,

 

I just got myself a Lenovo S145 notebook. Lenovo offers 20Gb for 1 year to new buyers, and new Dropbox users. I did it all right, filled Dropbox new user request inside Lenovo welcome app, completed 6 of 7 tasks, but nothing happened. I tried contacting Lenovo support. They told me they couldn't help me on that, as that would refer to a third part software, and suggested me to try contacting you. Could you help me on that? Thanks!!

Re: DIdn't get 30 GB storage through Lenovo Welcome

Lusil
Dropboxer

Hi @belmagoga, thanks for nudging us on this thread. 

 

As a first step, could you have a look at this article for more info on redeeming promotional space on a Lenovo device? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: DIdn't get 30 GB storage through Lenovo Welcome

jaesunlae
Explorer | Level 3

Same problem, I went through Lenovo welcome, logged into dropbox, computer restarted, no extra space found in my account. Let me know what information you need to verify my new Lenovo Flex 5 purchase.

Re: DIdn't get 30 GB storage through Lenovo Welcome

Daphne
Dropboxer

Hey there @jaesunlae!

 

Can you let me know if you've checked out your eligibility with the info provided in our Help Center article here?

 

Also, did you create a new Dropbox account or sign into an already existing account?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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