cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Didn't get the 25 GB Offer with HP Laptop

Didn't get the 25 GB Offer with HP Laptop

pradeeprules123
Explorer | Level 3

I got a promotional offer of opening a 25 GB Dropbox account along with the purchase of an HP laptop. I had a new account created and I havent used the promotional offer in the past. However, the account that was created came only with 2GB.. How do I get it upgraded to 25GB.  I am unable to contact customer support or log in a ticket. Any help will be greatly appreciated 

8 Replies 8

Re: Didn't get the 25 GB Offer with HP Laptop

Jay
Dropboxer

Hi @pradeeprules123, thanks for joining the Community!

 

Did you create your account through the Dropbox site, or via the pre-installed app? Could you check to see if your account is eligible for the promotion from this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Didn't get the 25 GB Offer with HP Laptop

pradeeprules123
Explorer | Level 3

Thank you Jay! I created the account through the pre-installed app. However, the installation was stuck for a long time. I then had to manually install the app through dropbox site.

Re: Didn't get the 25 GB Offer with HP Laptop

Jay
Dropboxer

Thanks for the info, would it be possible to contact you at the email associated with your forum profile to assist further on this matter?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Didn't get the 25 GB Offer with HP Laptop

pradeeprules123
Explorer | Level 3

Sure Jay! Would appreciate that

Re: Didn't get the 25 GB Offer with HP Laptop

Jay
Dropboxer

Thanks @pradeeprules123, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Didn't get the 25 GB Offer with HP Laptop

pradeeprules123
Explorer | Level 3

Thank you Jay! I received your email and have replied 

 

 

Re: Didn't get the 25 GB Offer with HP Laptop

mdanielare
New member | Level 2

Hi! Same problem here :sob:

Re: Didn't get the 25 GB Offer with HP Laptop

Walter
Dropboxer
Hi @mdanielare; thanks for joining the discussion here and sorry to hear about this.

If you've already gone through the relevant Help Center article, may we reach out via email to look further into the matter? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?