cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Highlighted

Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Explorer | Level 4

I received an offer of around 100 GB of storage for buying a new HP laptop, but even though I signed in there and followed the steps, I didn't get the offer. I also tried going here and following the steps

 

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

 

but still nothing. 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Dropboxer

Thanks for the clarification @AsishPC

 

As the Help Center article you linked to outlines, you're only eligible to redeem the same type of promotional deal once.

 

For instance, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.

 

Also, each user is only eligible for one promotion of this type for a single account.

 

This means that you'll probably need to create another account using another email address of yours to redeem this specific promotion. 

 

I hope this clarifies matters and I'm always around in case you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

4 Replies 4
Highlighted

Re: Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Dropboxer

Hi there @AsishPC; welcome to our Community and happy Monday!

 

I'm not sure if that's the case, but did you use a promotion from another HP device of yours on your account in the past? 

 

Thanks!

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Explorer | Level 4

Yes. It was in 2015 (25 GB). 

Highlighted

Re: Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Dropboxer

Thanks for the clarification @AsishPC

 

As the Help Center article you linked to outlines, you're only eligible to redeem the same type of promotional deal once.

 

For instance, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.

 

Also, each user is only eligible for one promotion of this type for a single account.

 

This means that you'll probably need to create another account using another email address of yours to redeem this specific promotion. 

 

I hope this clarifies matters and I'm always around in case you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Didn't get the promotional offer of my new (HP) laptop (Year- 2020)

Explorer | Level 4

I wish I had known earlier

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?