I've had a dropbox plus account for several years, and have come to rely quite heavily on dropbox to keep my files synced accross my devices. A few days ago I noticed that I'd been signed out of the dropbox app. I tried to log in through a web brouser and got the error "invalid username or password". I assumed I must have forgotten the password as I hadn't manually signed in in a long time and so tried to reset it. When I did so I got the error "Sorry, this account is disabled".
What does this mean? Why has my account been disabled? I haven't had any contact from dropbox so this came completely out of the blue. How can I retrieve my files? What happens to my payment plan?
I've logged two tickets with support but haven't had a response yet. I have no idea what to do next.
Were you part of a Dropbox Business team by any chance, or was this a personal Dropbox account?
Do you have the ticket IDs for the tickets you submitted? Did you submit the tickets from this link via an incognito/private browsing window, and using the same email you used previously to login to Dropbox.