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Disabled Account

Disabled Account

Epot
New member | Level 2

I've had a dropbox plus account for several years, and have come to rely quite heavily on dropbox to keep my files synced accross my devices. A few days ago I noticed that I'd been signed out of the dropbox app. I tried to log in through a web brouser and got the error "invalid username or password". I assumed I must have forgotten the password as I hadn't manually signed in in a long time and so tried to reset it. When I did so I got the error "Sorry, this account is disabled".

 

What does this mean? Why has my account been disabled? I haven't had any contact from dropbox so this came completely out of the blue. How can I retrieve my files? What happens to my payment plan? 

 

I've logged two tickets with support but haven't had a response yet. I have no idea what to do next.

1 Reply 1

Re: Disabled Account

Jay
Dropboxer

Hi @Epot, thanks for posting today!

 

Were you part of a Dropbox Business team by any chance, or was this a personal Dropbox account?

 

Do you have the ticket IDs for the tickets you submitted? Did you submit the tickets from this link via an incognito/private browsing window, and using the same email you used previously to login to Dropbox.

 

This will help me assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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