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Disabling Random Password Expiry Feature

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Disabling Random Password Expiry Feature

New member | Level 2

Hi,

 

Is there anyway to disable random password expiry? I've been forced to change my password twice now in a month at the request of Dropbox when logging on using the browser. I got the following message:

We expired your password as a security precaution. See our Help Centre for more information about password expiry and securing your account.

 

However, as the single PC that I have the Dropbox app installed is still using the original password and hasn't asked to be refreshed so this system clearly isn't working.

 

Thanks.

1 Accepted Solution

Accepted Solutions
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Re: Disabling Random Password Expiry Feature

Super User II

@clumsyhands wrote:

Is there anyway to disable random password expiry?


No, that's not possible.

 


However, as the single PC that I have the Dropbox app installed is still using the original password and hasn't asked to be refreshed so this system clearly isn't working.

The system is working fine. The Dropbox application you install on your computer only uses your password to link the computer to your account. After that, the password is no longer needed and Dropbox instead uses a secure token instead. Changing your account's password has no effect on the token. This is why the Dropbox application doesn't ask for the new password. It's simply not needed.

View solution in original post

1 Reply 1
Highlighted

Re: Disabling Random Password Expiry Feature

Super User II

@clumsyhands wrote:

Is there anyway to disable random password expiry?


No, that's not possible.

 


However, as the single PC that I have the Dropbox app installed is still using the original password and hasn't asked to be refreshed so this system clearly isn't working.

The system is working fine. The Dropbox application you install on your computer only uses your password to link the computer to your account. After that, the password is no longer needed and Dropbox instead uses a secure token instead. Changing your account's password has no effect on the token. This is why the Dropbox application doesn't ask for the new password. It's simply not needed.

View solution in original post

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