Settings and Preferences
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Hi,
I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verification code via SMS. Anyone knows how to resolve this matter please? Is it possible to send verification code to my registered email instead of phone number?
Thanks to all!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Lori,
Thanks for your recommendation. Actually I have 2 dropbox accounts: 1 normally used on my phone and another one (the one I am using to post here) is used on my laptop. So, I do not have connected device so that cannot disable 2FA.
Kindly advise how to do.
Brgds,
Hai
Thanks for replying back to me, Hai!
Did you follow the steps shown in the Help Center article I provided in my previous post?
If so, did you have trouble with any of the steps @HTP?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Lori,
As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA
Would it be okay for me to send an email your way, so we can have a closer look into this @HTP?
Keep in mind that I'll be sending it to the email address linked to your Community profile.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes, pleasure!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi Lori,
Just found out that our mobile phone service provider does not allow to receive OTP sms from overseas anymore. So, is it possible for you to send the verification code to my registered email instead of sms?
Thanks,
Hai
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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