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Do not receive verification code via SMS

Do not receive verification code via SMS

HTP
Explorer | Level 3

Hi, 

 

I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verification code via SMS. Anyone knows how to resolve this matter please? Is it possible to send verification code to my registered email instead of phone number?

 

Thanks to all! 

1 Accepted Solution

Accepted Solutions

Re: Do not receive verification code via SMS

Lori
Dropboxer

Would it be okay for me to send an email your way, so we can have a closer look into this @HTP

Keep in mind that I'll be sending it to the email address linked to your Community profile. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: Do not receive verification code via SMS

Lori
Dropboxer
Hey @HTP, let's look into this together!

As a first step, I suggest you take a look into this helpful Help Center article. 

If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA.

Once you're logged into the app, you can then enable it from scratch. 

Give this a go, and let me know how it goes. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Do not receive verification code via SMS

HTP
Explorer | Level 3

Hi Lori, 

 

Thanks for your recommendation. Actually I have 2 dropbox accounts: 1 normally used on my phone and another one (the one I am using to post here) is used on my laptop. So, I do not have connected device so that cannot disable 2FA.

 

Kindly advise how to do.

 

Brgds, 

 

Hai

Re: Do not receive verification code via SMS

Lori
Dropboxer

Thanks for replying back to me, Hai! 

Did you follow the steps shown in the Help Center article I provided in my previous post? 

If so, did you have trouble with any of the steps @HTP?


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Do not receive verification code via SMS

HTP
Explorer | Level 3

Hi Lori, 

 

As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA

Re: Do not receive verification code via SMS

Lori
Dropboxer

Would it be okay for me to send an email your way, so we can have a closer look into this @HTP

Keep in mind that I'll be sending it to the email address linked to your Community profile. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Do not receive verification code via SMS

HTP
Explorer | Level 3

Yes, pleasure!

Re: Do not receive verification code via SMS

Lori
Dropboxer
Thank you @HTP

You have a new email from me. 

Reply back whenever you have the time, and we'll take it from there. 

Cheers.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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