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Do not receive verification code via SMS

Do not receive verification code via SMS

HTP
Explorer | Level 3

Hi, 

 

I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verification code via SMS. Anyone knows how to resolve this matter please? Is it possible to send verification code to my registered email instead of phone number?

 

Thanks to all! 

11 Replies 11

Megan
Dropbox Staff
Hey @HTP, let's look into this together!

As a first step, I suggest you take a look into this helpful Help Center article. 

If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA.

Once you're logged into the app, you can then enable it from scratch. 

Give this a go, and let me know how it goes. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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HTP
Explorer | Level 3

Hi Lori, 

 

Thanks for your recommendation. Actually I have 2 dropbox accounts: 1 normally used on my phone and another one (the one I am using to post here) is used on my laptop. So, I do not have connected device so that cannot disable 2FA.

 

Kindly advise how to do.

 

Brgds, 

 

Hai

Megan
Dropbox Staff

Thanks for replying back to me, Hai! 

Did you follow the steps shown in the Help Center article I provided in my previous post? 

If so, did you have trouble with any of the steps @HTP?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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HTP
Explorer | Level 3

Hi Lori, 

 

As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA

Megan
Dropbox Staff

Would it be okay for me to send an email your way, so we can have a closer look into this @HTP

Keep in mind that I'll be sending it to the email address linked to your Community profile. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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HTP
Explorer | Level 3

Yes, pleasure!

Megan
Dropbox Staff
Thank you @HTP

You have a new email from me. 

Reply back whenever you have the time, and we'll take it from there. 

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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HTP
Explorer | Level 3

Hi Lori,

Just found out that our mobile phone service provider does not allow to receive OTP sms from overseas anymore. So, is it possible for you to send the verification code to my registered email instead of sms?

Thanks,

Hai

 

 

HTP
Explorer | Level 3
Hi, Anyone can help me on this? Thanks in advance!
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    Megan Dropbox Staff
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    HTP Explorer | Level 3
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