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Does Dropbox Support exist? My account has been hacked

Does Dropbox Support exist? My account has been hacked

HCAhydrographics
Explorer | Level 3

For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.

IS ANYONE OUTTHERE WHO CAN COMMUNICATE AFFECTIVLY IN DROPBOX  SUPPORT PLEASE?

1 Accepted Solution

Accepted Solutions

Re: Does DROPBOX Support exists?

Nancy
Dropboxer
Hi @HCAhydrographics, I’m sorry to hear about the situation. 

If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

This way, we can look into this together and see what we can do. 

Let me know if that’s OK with you.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

20 Replies 20

Re: Does DROPBOX Support exists?

Rich
Super User II

@HCAhydrographics wrote:

I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.


Reply here with your ticket number and one of the Dropboxers may pick up your post and look into it for you.

Re: Does DROPBOX Support exists?

HCAhydrographics
Explorer | Level 3
The ticket is 
 
Ticket #15573176: DB: account Hacked URGENT
 
The email associated with the hack is [removed as per Community Guidelines] and it seems the hacker has changed the email so we don't have anyway of login in to the account.
I hope that's clear enough 

Re: Does DROPBOX Support exists?

Nancy
Dropboxer
Hi @HCAhydrographics, I’m sorry to hear about the situation. 

If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile. 

This way, we can look into this together and see what we can do. 

Let me know if that’s OK with you.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Does DROPBOX Support exists?

HCAhydrographics
Explorer | Level 3
Nansy please do this is now urgent
Lets hope we can start communicating effectivly.

Re: Does DROPBOX Support exists?

HCAhydrographics
Explorer | Level 3
Nancy do we have any news about the ticket you suggested.? I have once again no support contract

Re: Does DROPBOX Support exists?

HCAhydrographics
Explorer | Level 3
Anyone there?

Re: Does DROPBOX Support exists?

Walter
Dropboxer
Hey @HCAhydrographics, thanks for the nudge.

I'm sorry to jump in here, but I wanted to mention that I just sent you an email in order to investigate further.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Does DROPBOX Support exists?

HCAhydrographics
Explorer | Level 3

Just replied to the email I received and I hope you get this one Walter 

Re: Does Dropbox Support exist? My account has been hacked

ninajack831
New member | Level 2

hi! One of our files just disappeared, not deleted or moved, just gone. I can't seem to get any help from dropbox other than the useless 'dropbot'. Do you have a direct email you can share to a support person? thank you!

Who's talking

Top contributors to this post

  • User avatar
    Megan Dropboxer
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    scottl New member | Level 2
  • User avatar
    Rich Super User II
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    jcastorgah Explorer | Level 3
  • User avatar
    HCAhydrographics Explorer | Level 3
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