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Double Billing/Not getting space I paid for.


Double Billing/Not getting space I paid for.

New member | Level 2

Looking threw some of the responses I did check about having 2 accounts.

Even then the billing is messed up.
Good Morning DropBox,

Each month I pay you faithfully. From 2019 to now.

I got an alert that you wanted me to upgrade because I ran out of room. 

I decided to look around and this is what I found.

I paid you in April 2019 for 1 year at $99. This was supposed to last till April 2020.

But you guys managed to bill me for months that I had already paid for. 

5 months in total at $11.99

I also don't understand why I was charged for a a larger service but only getting a basic service. 

Under my account it has basic... when I looked up your prices the $11.99 is for a bigger service.

A bit irritated now. How can this be fixed?

1 Reply 1

Re: Double Billing/Not getting space I paid for.


Hey @Christina79, thanks for reaching out to us and sorry to hear about your frustration. 


You are right, if you have two separate charges, it usually means that you have two Dropbox accounts. 


As you've probably seen from other threads, if you have unidentified Dropbox charges on your credit card, you can look up the email address and payment date associated with it by using our credit card charge lookup tool.


Nonetheless, to have a better look into this, due to account-specific info needed, you can contact our Support team via this link, from an incognito window, without signing in


You can also let me know the ticket ID you get (eg. #1234567) so that I can pass your comments along.


Don't hesitate to get back to me if you have any trouble along the way. Cheers!

Community Moderator @ Dropbox

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