cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Double Billing/Not getting space I paid for.

Highlighted

Double Billing/Not getting space I paid for.

New member | Level 2

Looking threw some of the responses I did check about having 2 accounts.

Even then the billing is messed up.
Good Morning DropBox,


Each month I pay you faithfully. From 2019 to now.


I got an alert that you wanted me to upgrade because I ran out of room. 


I decided to look around and this is what I found.


I paid you in April 2019 for 1 year at $99. This was supposed to last till April 2020.


But you guys managed to bill me for months that I had already paid for. 


5 months in total at $11.99

I also don't understand why I was charged for a a larger service but only getting a basic service. 


Under my account it has basic... when I looked up your prices the $11.99 is for a bigger service.

A bit irritated now. How can this be fixed?

1 Reply 1
Highlighted

Re: Double Billing/Not getting space I paid for.

Dropboxer

Hey @Christina79, thanks for reaching out to us and sorry to hear about your frustration. 

 

You are right, if you have two separate charges, it usually means that you have two Dropbox accounts. 

 

As you've probably seen from other threads, if you have unidentified Dropbox charges on your credit card, you can look up the email address and payment date associated with it by using our credit card charge lookup tool.

 

Nonetheless, to have a better look into this, due to account-specific info needed, you can contact our Support team via this link, from an incognito window, without signing in

 

You can also let me know the ticket ID you get (eg. #1234567) so that I can pass your comments along.

 

Don't hesitate to get back to me if you have any trouble along the way. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?