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Downgrade and convert to personal

Downgrade and convert to personal

g01
New member | Level 2

Hi,

I upgraded from Personal to a Business free trial, and cancelled prior to the end of the trial. I never added any other team members, and my account now says Personal in the Plans tab, but functionality and the Admin Console are stuck with Business/team settings.

I read this article and it looks like there’s no way for me to fix this myself:

https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan

Can someone please assist, ideally via email? Thank you.

1 Accepted Solution

Accepted Solutions

Re: Downgrade and convert to personal

Jay
Dropboxer
Hi @g01, thanks for posting today!

If you're seeing the admin console, and you're on a personal plan, it could be a free team or locked state

Could you try these steps to delete the free team, since you should be the admin as you created the trial?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

2 Replies 2

Re: Downgrade and convert to personal

Jay
Dropboxer
Hi @g01, thanks for posting today!

If you're seeing the admin console, and you're on a personal plan, it could be a free team or locked state

Could you try these steps to delete the free team, since you should be the admin as you created the trial?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Downgrade and convert to personal

g01
New member | Level 2
That worked, thank you!
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