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Downgrade to Basic from Plus

New member | Level 2
New member | Level 2

I'm trying to find a definitive answer to the question:

Will I lose my bonus space when I downgrade back to Basic?

Initially, the site says, " You'll go from 1TB to 9GB," which is correct due to the referrals and little bonus things I did before upgrading to Plus.

Then,  after 1 or 2 "ARE YOU SURE??@?!?!??!?" pages later, the site says, "You'll go from 1TB to 2GB."

So which is it? I see different answers here in the support section. Is my bonus space really being held hostage to keep me from downgrading to the Basic plan?

1 Accepted Solution

Accepted Solutions
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Re: Downgrade to Basic from Plus

Dropboxer
Dropboxer
Hey there, @gia23, sorry to hear about this. 
 
If you’re referring to earned space from referrals, you won't lose them if you downgrade (or if you were to upgrade) your Dropbox account. Instead, they’ll just be worth different values, depending on your plan. In other words:
  • Dropbox Basic accounts: 500 MB per referral 
  • Paid Dropbox accounts: 1 GB per referral
Other space earned such as that from contributing to the Forum or from completing the starting guide, or from promotions won’t change in value.
 
Since by downgrading you’ll be transitioned to a Basic (free) plan which has 2GB, the message refers to such, without calculating the additional space mentioned. 
 
If you encounter any trouble with this, let me know and I’ll make sure to get back to you as soon as possible. Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: Downgrade to Basic from Plus

Dropboxer
Dropboxer
Hey there, @gia23, sorry to hear about this. 
 
If you’re referring to earned space from referrals, you won't lose them if you downgrade (or if you were to upgrade) your Dropbox account. Instead, they’ll just be worth different values, depending on your plan. In other words:
  • Dropbox Basic accounts: 500 MB per referral 
  • Paid Dropbox accounts: 1 GB per referral
Other space earned such as that from contributing to the Forum or from completing the starting guide, or from promotions won’t change in value.
 
Since by downgrading you’ll be transitioned to a Basic (free) plan which has 2GB, the message refers to such, without calculating the additional space mentioned. 
 
If you encounter any trouble with this, let me know and I’ll make sure to get back to you as soon as possible. Cheers!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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