Downgraded account. Lost billing history!

[Dumpbell]

My account was recently downgraded from business account to a personal account. I now can see only billing history to Octobel 2017. Over three years of invoices have dissappeared. How can I get those invoices?

[Daphne]

Hey @Dumpbell, hope you're having a good start to your week!

I would suggest getting in touch with our Support team to see if they can assist with you with this.

You can submit a ticket with the billing team from this page, by filling in the "Submit a help request" while signed into your associated Dropbox account.

If you'd like to, you can let me know the ticket number (eg. #1234567) so I can pass along the info you provided here too.

Hope this helps, give me a nudge if you have any questions!

[Dumpbell]

Help requested. There was no ticket number in the page saying we will be in contact within 1 - 2 business days.

[Daphne]

You would receive a confirmation email with the ticket number there @Dumpbell.

Let me know if you don't receive that!

[Dumpbell]

Ticket number came in the email.

Ticket #11704875

[Daphne]

Awesome, thanks for that @Dumpbell!

I've just passed along your comments from here and a member of our team will be in touch as soon as possible.

In the meantime, if you need anything else I'll be just a post away. 😁

[Dumpbell · Accepted solution]

Got today answer from invoising and it had links to all the missing invoices.

Problem solved.

[Daphne]

Glad to hear that @Dumpbell!

If you need anything else, don't hesitate to give me a nudge here. 😁

Hope you have a great rest of your week!