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Downgraded account. Lost billing history!

Downgraded account. Lost billing history!

Dumpbell
Helpful | Level 5

My account was recently downgraded from business account to a personal account. I now can see only billing history to Octobel 2017. Over three years of invoices have dissappeared. How can I get those invoices?

1 Accepted Solution

Accepted Solutions

Re: Downgraded account. Lost billing history!

Dumpbell
Helpful | Level 5

Got today answer from invoising and it had links to all the missing invoices.

Problem solved.

View solution in original post

7 Replies 7

Re: Downgraded account. Lost billing history!

Daphne
Dropboxer

Hey @Dumpbell, hope you're having a good start to your week!

 

I would suggest getting in touch with our Support team to see if they can assist with you with this.

 

You can submit a ticket with the billing team from this page, by filling in the "Submit a help request" while signed into your associated Dropbox account.

 

If you'd like to, you can let me know the ticket number (eg. #1234567) so I can pass along the info you provided here too.

 

Hope this helps, give me a nudge if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Downgraded account. Lost billing history!

Dumpbell
Helpful | Level 5

Help requested. There was no ticket number in the page saying we will be in contact within 1 - 2 business days.

Re: Downgraded account. Lost billing history!

Daphne
Dropboxer

You would receive a confirmation email with the ticket number there @Dumpbell.

 

Let me know if you don't receive that!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Downgraded account. Lost billing history!

Dumpbell
Helpful | Level 5

Ticket number came in the email.

Ticket #11704875

Re: Downgraded account. Lost billing history!

Daphne
Dropboxer

Awesome, thanks for that @Dumpbell!

 

I've just passed along your comments from here and a member of our team will be in touch as soon as possible.

 

In the meantime, if you need anything else I'll be just a post away. 😁


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Downgraded account. Lost billing history!

Dumpbell
Helpful | Level 5

Got today answer from invoising and it had links to all the missing invoices.

Problem solved.

View solution in original post

Re: Downgraded account. Lost billing history!

Daphne
Dropboxer

Glad to hear that @Dumpbell!

 

If you need anything else, don't hesitate to give me a nudge here. 😁

 

Hope you have a great rest of your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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