cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

DropBox App Will Not Allow Me to Not Upgrade

DropBox App Will Not Allow Me to Not Upgrade

TiffanyHR
Explorer | Level 3

I can no longer view my photos on the DropBox App. It will not leave the screen asking me to upgrade, which I do not wish to do. I would just like to keep my account as is with the photos.

5 Replies 5

Re: DropBox App Will Not Allow Me to Not Upgrade

Not applicable

Hello @TiffanyHR

 

They're should be a box at either the bottom of the screen that says continue with current plan without upgrading or an "x" located at the top-left hand corner of the page. Also, try scrolling up or down to find the box or "x" if it isn't showing on the immediate page. I hope this helps!

 

----

Heart Did this post help you? If so, please give it a Like below.

:white_check_mark: Did this post solve your problem? If so, please press accept solution.

:arrows_counterclockwise: Need more help? Reply back to this comment.

Re: DropBox App Will Not Allow Me to Not Upgrade

TiffanyHR
Explorer | Level 3

Unfortunately, it does not help. There is no scrolling, just the opening or closing of subscription details. My 2 options are to Sign Out, which Im scared to lose photos or Upgrade. 😞

Re: DropBox App Will Not Allow Me to Not Upgrade

Daphne
Dropboxer

Hi @TiffanyHR!

 

Would you mind sharing a screenshot of the page that you're seeing, so I can have better idea of why this prompt is appearing?

 

Please just make sure to exclude any personal info.

 

Keep me posted - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: DropBox App Will Not Allow Me to Not Upgrade

TiffanyHR
Explorer | Level 3
I cannot attach any screenshots. Is there an email I can forward?

Re: DropBox App Will Not Allow Me to Not Upgrade

Daphne
Dropboxer

We don't have an email to send this to via the Community I'm afraid, @TiffanyHR.

 

If you're not able to attach the screenshot here, you can add a shared link of the screenshot to your post.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?