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Dropbox Account Shared With Me Says Full For Me But Not Others

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Dropbox Account Shared With Me Says Full For Me But Not Others

Explorer | Level 4

I have a Dropbox account that was shared with me. I am not using Dropbox for any of my own personal files, just to access the files shared with me. No one else who has access to this same Dropbox account is showing their their Dropbox is full. 

 

Unfortunately, since mine is showing full it is no longer synching and wants me to upgrade. Why is mine full, but no one else's? What can I do to fix it?

 

Thanks.

1 Accepted Solution

Accepted Solutions
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Re: Dropbox Account Shared With Me Says Full For Me But Not Others

Dropboxer
Dropboxer

Hi @Haley Snell, thanks for messaging today!

 

It sounds like you might be a member of a shared folder which contains more files than your quota limit. As you've discovered, shared folders take up quota on all active members' accounts, and sharing quota is only possible with a Dropbox Business plan.

 

If you need to view and download files, you can ask the owner to share a link to the folder so you can access it from the site.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
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Re: Dropbox Account Shared With Me Says Full For Me But Not Others

Dropboxer
Dropboxer

Hi @Haley Snell, thanks for messaging today!

 

It sounds like you might be a member of a shared folder which contains more files than your quota limit. As you've discovered, shared folders take up quota on all active members' accounts, and sharing quota is only possible with a Dropbox Business plan.

 

If you need to view and download files, you can ask the owner to share a link to the folder so you can access it from the site.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Dropbox Account Shared With Me Says Full For Me But Not Others

Explorer | Level 4

Thanks Jay! We just checked, she has 2 TB and I only have 2 GB; we didn't realize when the account holder increases limits, it doesn't increase everyone unless you have the business account. She unshared a folder I don't really need, and now I'm under my 2 GB and up and running again.

 

Thanks so much!!

 

Haley

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Re: Dropbox Account Shared With Me Says Full For Me But Not Others

Dropboxer
Dropboxer

Glad to hear it was resolved, @Haley Snell! Just so you know, you can also remove the folder on your end from this page, so the owner doesn't need to unshare the folder for everyone else.

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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