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Dropbox + Acer Offer - 25GB

Dropbox + Acer Offer - 25GB

Explorer | Level 4

Hi,

 

When I logged into my Acer Predator laptop which I purchased recently received a popup stating that I am eligible for a Dropbox + Acer offer of 25GB. I followed the link, created an account, installed Dropbox, etc.,. but when I check the plan online in the Dropbox portal it states the plan type is Basic and only 2GB space has been allocated.

 

Please let me know, what did I do wrong and help me claim the 25GB offered. Thanks.

 

Regards,

Ranjit

3 Replies 3

Re: Dropbox + Acer Offer - 25GB

Dropboxer

Hi @RanjitSamuel, thanks for contacting us!

 

Could you try checking if the account is eligible for the promotion on this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox + Acer Offer - 25GB

Explorer | Level 4
Thanks for the response. That's how I started the process by clicking the pre-loaded Dropbox application in the laptop. Then I received a popup to claim the 25GB - it prompted to download and install App from Playstore - did the registration process - post that was provided with the Basic and the Other generic plans offered by Dropbox. The initial offer did not show up.
Any help in this regard is appreciated.

Re: Dropbox + Acer Offer - 25GB

Dropboxer

Hi @RanjitSamuel, I sent you a ticket so that we can have a look into this together. 

 

Whenever you get the chance, check your inbox and we'll go from there. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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