Dropbox + Acer Offer - 25GB

[RanjitSamuel]

Hi,

When I logged into my Acer Predator laptop which I purchased recently received a popup stating that I am eligible for a Dropbox + Acer offer of 25GB. I followed the link, created an account, installed Dropbox, etc.,. but when I check the plan online in the Dropbox portal it states the plan type is Basic and only 2GB space has been allocated.

Please let me know, what did I do wrong and help me claim the 25GB offered. Thanks.

Regards,

Ranjit

[Jay]

Hi @RanjitSamuel, thanks for contacting us!

Could you try checking if the account is eligible for the promotion on this page?

This will help me to assist further!

[RanjitSamuel]

Thanks for the response. That's how I started the process by clicking the pre-loaded Dropbox application in the laptop. Then I received a popup to claim the 25GB - it prompted to download and install App from Playstore - did the registration process - post that was provided with the Basic and the Other generic plans offered by Dropbox. The initial offer did not show up.
Any help in this regard is appreciated.

[Lusil]

Hi @RanjitSamuel, I sent you a ticket so that we can have a look into this together. 

Whenever you get the chance, check your inbox and we'll go from there. 

Cheers!