cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We're back with another cheat sheet to make your 2022 easier than ever! Check out our tips here

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Basic User - Cant log-in to my account

Dropbox Basic User - Cant log-in to my account

theboylow
New member | Level 2

Hi,

 

I am a Dropbox basic user and I set up the account years ago using a corporate email address but I no longer work there. I can remember the email address but not the password so I cant use the email recovery option to send a password to the email address as it no longer exists. Can anyone help as I've searched on the forums and no answers appear to exist and it looks like as I'm just a basic user phone or chat support is not an option. I have some personal documents in the dropbox account I'd like to retrieve.

1 Accepted Solution

Accepted Solutions

Re: Dropbox Basic User - Cant log-in to my account

theboylow
New member | Level 2

Sorry - this will make me look silly but I should also say that I can see the docs in the app as I have that on my phone as I'm still logged in but I'd like to change the password now so that i can also log into the site from my PC.

View solution in original post

4 Replies 4

Re: Dropbox Basic User - Cant log-in to my account

Rich
Super User II

@theboylow wrote:

... I set up the account years ago ...


When was the last time you accessed the account? If the account has been idle for more than a year, it was likely deleted due to inactivity.

 


I set up the account ... using a corporate email address but I no longer work there. I can remember the email address but not the password so I cant use the email recovery option to send a password to the email address as it no longer exists.

Without access to the email address you won't be able to access the Dropbox account. Perhaps you can contact your previous employer and ask them to temporarily reactive the email account.

 

Re: Dropbox Basic User - Cant log-in to my account

theboylow
New member | Level 2

Thanks Rich - I didnt share the password for the account with anyone when I was with that employer. Is there a phone number for Dropbox I could call someone perhaps? Must be a way round this surely to goodness.....

Re: Dropbox Basic User - Cant log-in to my account

theboylow
New member | Level 2

Sorry - this will make me look silly but I should also say that I can see the docs in the app as I have that on my phone as I'm still logged in but I'd like to change the password now so that i can also log into the site from my PC.

Re: Dropbox Basic User - Cant log-in to my account

theboylow
New member | Level 2

Thankfully I remembered my password, so this is now resolved.

Who's talking

Top contributors to this post

  • User avatar
    theboylow New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?