This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Billing Support - Can't Cancel and Refund My Account

Dropbox Billing Support - Can't Cancel and Refund My Account

Melisa2
New member | Level 2
July

Hello,

 

I am having some issues receiving a refund on my account. Two days ago, I was charged for a premium subscription on an email account that is no longer active. It was an email from a job I left over a year ago. I would really like to be refunded $120 because I am not actually using the subscription, but haven't been able to find a resource on here. Please help!

  • 0 Likes
  • 1 Replies
  • 100 Views
0 Likes
Reply
1 Reply 1

Re: Dropbox Billing Support - Can't Cancel and Refund My Account

Jay
Dropboxer
July

Hi @Melisa2, thanks for posting today!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible.

 

Keep me posted!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

0 Likes
Reply
Polls
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?