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Re: Dropbox Billing Support - Can't Cancel and Refund My Account

Dropbox Billing Support - Can't Cancel and Refund My Account

Melisa2
New member | Level 2
July

Hello,

 

I am having some issues receiving a refund on my account. Two days ago, I was charged for a premium subscription on an email account that is no longer active. It was an email from a job I left over a year ago. I would really like to be refunded $120 because I am not actually using the subscription, but haven't been able to find a resource on here. Please help!

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Re: Dropbox Billing Support - Can't Cancel and Refund My Account

Jay
Dropboxer
July

Hi @Melisa2, thanks for posting today!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible.

 

Keep me posted!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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