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Dropbox Business Advanced Is Full

New member | Level 2
New member | Level 2

I backup from a NAS to my Dropbox Business Advanced account.

My NAS is giving a message saying it cannot backup as my quota is full and if I look at the account online it says "Your plan has scheduled changes that will cause your Dropbox to become full". I haven't asked for my account to change.

1 Accepted Solution

Accepted Solutions
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Re: Dropbox Business Advanced Is Full

Dropboxer
Dropboxer
Hey network-london, I’ve made sure to reply to you on your email request, so please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap. 
 
Please note that the base price for Dropbox Business includes 3 TB of pooled storage for 3 users, and for each additional user, we will automatically add 1 TB to your storage limit. If you get close to your quota, we'll be happy to increase it free of additional charge. 
 
As you’ve mentioned that you have a Dropbox Business Advanced plan (& assuming that you’re the team admin), please keep in mind that you can access phone & chat support through your admin console, therefore should you ever reach your limit, you can call in to us & we’ll bump up your space on the fly. 
 
I hope that my reply is helpful to you & thanks a lot for posting us on the Dropbox Community. Please do let me know here in case you have more questions & I’ll make sure to follow-up with you asap. Happy Monday! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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View solution in original post

3 Replies 3
Highlighted

Re: Dropbox Business Advanced Is Full

Dropboxer
Dropboxer
Hey network-london, I’ve made sure to reply to you on your email request, so please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap. 
 
Please note that the base price for Dropbox Business includes 3 TB of pooled storage for 3 users, and for each additional user, we will automatically add 1 TB to your storage limit. If you get close to your quota, we'll be happy to increase it free of additional charge. 
 
As you’ve mentioned that you have a Dropbox Business Advanced plan (& assuming that you’re the team admin), please keep in mind that you can access phone & chat support through your admin console, therefore should you ever reach your limit, you can call in to us & we’ll bump up your space on the fly. 
 
I hope that my reply is helpful to you & thanks a lot for posting us on the Dropbox Community. Please do let me know here in case you have more questions & I’ll make sure to follow-up with you asap. Happy Monday! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Highlighted

Re: Dropbox Business Advanced Is Full

New member | Level 2
New member | Level 2

Thanks Jane for all your help.

Brett

Re: Dropbox Business Advanced Is Full

Dropboxer
Dropboxer
Absolutely Brett (@network-london), it’s been a pleasure! 
 
Now that you know where you can find us, feel free to drop us a line in case you have any more questions or you experience any issues & we’ll do our best to check back with you. Happy Dropboxing & take care in the meantime! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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