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Dropbox Family Subscription From Apple App Store

Dropbox Family Subscription From Apple App Store

kjfoster93
New member | Level 2

How long does it typically take for subscription changes made via the Apple App Store to take effect? I switched from a Pro to a Family account a day ago, and yet the change isn't reflected on the website when I check under the "plan" tab.

1 Reply 1

Re: Dropbox Family Subscription From Apple App Store

Mark
Super User II

I'm 99.9% sure you cannot do family plans via the App store. 

 

You need to do so online here by following: https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-family-faqs

 

Edit: yes you cannot use mobile devices to get Family Plan. You need to cancel that plan and rejoin via the website: https://help.dropbox.com/accounts-billing/plans-upgrades/troubleshoot-family-plan


 


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