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Dropbox HP 25GB storage promo didn't work

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Dropbox HP 25GB storage promo didn't work

Explorer | Level 4

Hi there,

 

I followed the steps while trying to use the dropbox promotion that came free with my new HP laptop. But, for some reason mid redemption the app crashed, but it installed dropbox on my laptop. Now, when I log onto my dropbox account it says I only have 2 GB of storage. And for some dumb reason I can't even find the "dropbox promotion" again. I purchased this laptop in September and have never redeemed this offer.

 

I've read other discussion posts but still can't seem to solve the problem. I tried getting to a human through your bot chat, that didn't work and your bot couldn't seem to help me.

 

Any help would be greatly appreciated. Thanks!

5 Replies 5
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Re: Dropbox HP 25GB storage promo didn't work

Dropboxer

Hey there @tejnoneofurbeeswax, sorry to hear you're having trouble with this!

 

If you haven't already, can you check out this article to see if your device/account is eligible for this promotion?

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox HP 25GB storage promo didn't work

Explorer | Level 4
Hi @Daphne, according to the link you gave me I’m eligible for the 100GB for 12 months if I understood the table correctly. Cause I bought my laptop after September 1, 2020
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Re: Dropbox HP 25GB storage promo didn't work

Dropboxer

Thanks for getting back to me here @tejnoneofurbeeswax.

 

Did you have the chance to check the rest of the FAQ section too?

 

Not every HP device or Dropbox account is eligible for this, so it would be important to check the rest of the article and the terms at the bottom too to make sure.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Dropbox HP 25GB storage promo didn't work

Explorer | Level 4

Hi there,

 

Yes I checked through the rest of your FAQ section as well.

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Re: Dropbox HP 25GB storage promo didn't work

Dropboxer

In that case, would it be OK if we messaged you to the email address that's associated with your Community's profile so we can look into this further @tejnoneofurbeeswax



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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