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Dropbox In CAD Card Pro - annual CHARGES for an Account I DON'T HAVE

Dropbox In CAD Card Pro - annual CHARGES for an Account I DON'T HAVE

Lindsaymorganfry
Explorer | Level 4

Can someoone from Acccounts/Support PLEASE contact me - I get an Annual charge on my credit card for a Dropbox Account I DO NOT HAVE.

I will be contacting my financial institution to put a STOP PAYMENT on this as I can't get any information or contact anyone through the dropbox forum/help page/support etc. 

I have a Basic account but somehow am getting charged $155 CAD annually to have this free account?!

 

Can DB please contact me?

 

2 Replies 2

Re: Dropbox In CAD Card Pro - annual CHARGES for an Account I DON'T HAVE

Walter
Dropboxer

Hi there @Lindsaymorganfry; thanks for posting on our Community and sorry to hear about this. 

 

In this case, I'd recommend using an incognito window without signing into any account to contact our support team directly. 

 

Just go to this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information and email address we can currently reach you at. 

 

I hope this gets resolved for you soon, Lindsay. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox In CAD Card Pro - annual CHARGES for an Account I DON'T HAVE

Lindsaymorganfry
Explorer | Level 4

thanks Walter for your response.

I believe I figured out the issue - when going into the incognito window, an old company I used to work for - the email and password populated. I created an account for that contrat and never cancelled it after the contract was over. I just cancelled the subscription. Hopefully this solves the problem and my Visa is not charged again this April.

However, I will be in contact with Customer Support should it get charged.

 

Thank you.

-Lindsay

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