This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Dropbox - Inactive User

Dropbox - Inactive User

AvaB
New member | Level 2
June

Hi,

 

I missed the deadline to sign-in before my account closes by a few days. I can still log in and see my files, so luckily they have not been deleted completely yet. However, it says they belong to a deleted user. Is there a way to still salvage this account?

 

Thanks,

Ava

  • 0 Likes
  • 1 Replies
  • 140 Views
0 Likes
Reply
1 Reply 1

Re: Dropbox - Inactive User

Jay
Dropboxer
June

Hi @AvaB, thanks for posting today!

 

If you’ve successfully logged into your account, then it should remain active.

 

Could you forward a screenshot showing the message you’re getting about belong to a deleted user?

 

Keep me posted!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

0 Likes
Reply
Poll
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Need more support?