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Re: Dropbox Payment issue for renewal from india

Dropbox India - Renewal Failed

Gavin Fernandes
Explorer | Level 4

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

100 Replies 100

Rahul de Cunha
Explorer | Level 3

I just upgraded my plan and the issue was solved. 

Dezvolta
New member | Level 2

Because of RBI Guidelines Dropbox and other International payments are not processed. Is there a work around?

kiranrajagopal
Explorer | Level 4
Anybody got any solution

Dezvolta
New member | Level 2
I raised a ticket and they extended my plan for 1 more month till the issue is sorted.

Muthuindia
New member | Level 2
Hi, I am facing the same issue but my renewal is already past due. I am informed by my bankers that due to recently introduced Central Bank regulations, banks in India can process auto-debits only if the merchant is register with RBI (the central bank) for auto-debits. I am informed that Dropbox is not registered and hence when I try to make payments, the bank is unable to process it.
I am also informed that single payments are allowed to unregistered merchants. But Dropbox has no facility to accept one-time payments. I am stuck between a rock and a hard place.

alberttjohn8
Explorer | Level 3

I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed. 

Nancy
Dropbox Staff

Hi all, sorry to jump in. 

@alberttjohn8 , do you have a ticket number perhaps from your communication with our support? I would like to have a look into it as well, if that is OK with you. 

@Muthuindia , if you still have the same issue, I could send you a message over to the email address that is linked to your Community profile and check this. 

Cheers!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Muthuindia
New member | Level 2

Yes Nancy. Please send me an email to dicuss this please.

 

Regards,

Muthu

Nancy
Dropbox Staff
Hey Muthu, l have sent you a new message! You can check your email address when you have free time. 

Have a great weekend ahead!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rmahashabde
Explorer | Level 3
Hello, I am from India and I am facing the same issues as other folks on this thread. Due to the changes in RBI guidelines in India, I am unable to renew my Dropbox subscription. Does anyone have a solution?
Need more support?