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Dropbox Paper Login Problem in Google Chromebook

Dropbox Paper Login Problem in Google Chromebook

Babonbd
Explorer | Level 3

I use Google Chromebook. The Operating version is enclosed. However, recently I faced problem login Dropbox Paper. I can browse all sites except dropbox paper. I tried to reset the operating system. After the fresh installation, for the first few hours I can work properly. Thereafter, I can't visit the Dropbox Paper. I'm a regular user of Dropbox Paper. Please help me in this regard. I'm enclosing the page screenshot.

Chrome OSChrome OS

Dropbox Paper site can't openDropbox Paper site can't open

9 Replies 9

Re: Dropbox Paper Login Problem in Google Chromebook

Walter
Dropboxer

Hi @Babonbd; how are you today?

 

The version of the browser you're using seems old; could you update your browser's version and let me know if this persists?

 

In case it does, please try clearing your browser's cache, an incognito window and/or another browser.

 

Let me know the results! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Login Problem in Google Chromebook

Babonbd
Explorer | Level 3

This is Chromebook. I cann't use other browser in it. But I reinstall the OS. After the fresh installment next couple of hours I can open Dropbox Paper. However, after couple of hours it again struck. I delete cache and in the incognito mode dropbox paper is not working. 

Re: Dropbox Paper Login Problem in Google Chromebook

Walter
Dropboxer

How about updating Chrome @Babonbd?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Login Problem in Google Chromebook

Babonbd
Explorer | Level 3

I think my chromebook won't take any update any more and that's the problem. However, when I reset the OS first 3-4 hours it works with Dropbox Paper. Thereafter the problem starts...

Re: Dropbox Paper Login Problem in Google Chromebook

Lusil
Dropboxer

Hey @Babonbd, I just wanted to jump in here and mention that, in general, the Dropbox website works best on the two most recent versions of Chrome.

 

In the meantime, if you've tried downloading another browser from the Play Store, could you check to see if you get the same behavior there? 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Login Problem in Google Chromebook

richp
New member | Level 2

I'm having the same issues trying to login to my Dropbox Paper account. I'm using Chrome (the latest version as it auto updates) but when I click login, nothing happens, no error message or page load. As I've managed to login to the support/forum, it's now let me in. Any ideas?

Re: Dropbox Paper Login Problem in Google Chromebook

Daphne
Dropboxer

Hi @richp, thanks for posting!

 

Paper is a part of your Dropbox account, so if you were able to sign into Dropbox through trying to access the Community, this is why you could then access Paper.

 

Could you let me know which URL you're using when you try and sign into Dropbox when you have this issue?

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Paper Login Problem in Google Chromebook

richp
New member | Level 2

 

Hi Dapne,

Thanks, I was using the following url: https://www.dropbox.com/paper/signin

Re: Dropbox Paper Login Problem in Google Chromebook

Lusil
Dropboxer

Hey @richp, thanks for getting back to us on this. 

 

Have you tried access Paper from another browser or an incognito window? 

 

How about after clearing your browser's cache? 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
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    richp New member | Level 2
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    Daphne Dropboxer
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