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Dropbox Plus upgrade not recognized

LvLhsas New member | Level 2
New member | Level 2

Dropbox out of space
Upgrade to Dropbox Plus
Received receipt from Dropbox
App continues to show Dropbox Out of Space

Help

3 Replies 3

Re: Dropbox Plus upgrade not recognized

Super User II
Super User II
Sounds like you may actually have two accounts by accident.

How did you upgrade?

Check your receipt about the upgrade to make sure the email is IDENTICAL to the one on your account either in the app preferences or at www.dropbox.com/account. For example LvLhsas@gmail.com and Lv.Lhsas@gmail.com are two different accounts here at Dropbox.

 


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Re: Dropbox Plus upgrade not recognized

nicsc3000 New member | Level 2
New member | Level 2

I have only 1 account. I have upgraded to Professional (and have been billed), but it has not been recognized. It's been a day since the upgrade. 

Re: Dropbox Plus upgrade not recognized

Dropboxer
Dropboxer
Hey @nicsc3000, sorry to hear that you haven’t been able to see the upgrade on your account. 
 
Just as a point of reference, can you let me know whether the transaction has been completed successfully? Did you receive any error messages when you tried to upgrade? Did you try to upgrade through our website or via iTunes/ Google Wallet? 
 
Just so as to make sure you’ve upgraded the right account, please note that you can look up a credit card charge with our credit card self-serve lookup tool here: https://www.dropbox.com/payments/find_receipt
 
In case you need further assistance in regards to this payment, please do let me know here & I’ll make sure to get back in touch with you on my end.
 
Please do let me know of your findings & I’ll do my best to check back with you. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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