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Dropbox account does not exist.

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Dropbox account does not exist.

New member | Level 2

hello,i have a another account dropbox more than 10 years and i cant open now i don't know what happent i try to reset pasword ,and says 'we will contact further instruction if it has an dropbox acount with this email' i have try this may time and nothing i dont know what to do i have more than 30GB photos ,if they lost i am done... help me any body

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Re: Dropbox account does not exist.

Dropboxer

Hi @albertPodvoria

I hope I can be of assistance with this access issue. I understand how important it is to get access to your files. 

Please check the inbox of the email address you had associated with this Dropbox account to see if you have received an email warning you about account inactivity. 

Have you already contacted our support about this? 

Thank you. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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