cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox cancelled my upgrade and now files are missing.

Highlighted

Dropbox cancelled my upgrade and now files are missing.

New member | Level 2

Hi,

 

I tested the business drop box, liked it, and paid to upgrade. All good. But then out of the blue drop box cancelled my upgrade and refunded the money. I seem to have lost some files in the mix. Really not good :-/

 

Now what?

1 Reply 1
Highlighted

Re: Dropbox cancelled my upgrade and now files are missing.

Dropboxer

Hi there @tomiasorensen, thanks for reaching out to us and I'm sorry to hear about your frustration. 

 

I wanted to first assure you that, in general, your files won't be deleted due to upgrading or downgrading.

 

Instead, if you downgrade to a Basic account and you don't have enough space to hold all your files, your account will stop syncing until you bring it below the storage limit. 

 

If you have missing files, you can check your events page and deleted files tab for any additional information on the content you're looking for.

 

If you find them and they are indeed removed, you can recover them by following these steps

 

As for the subscription, due to account-specific info that'd be needed to have a better look into it, I'd recommend going to this page to see your options to contacting our team. 

 

If you'd like, you can let me know the ticket ID (eg. #1234567) that'll be created so that I can pass your comments along. 

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?