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Dropbox deleted my dropbox plus account

Dropbox deleted my dropbox plus account

samydeghou
Explorer | Level 3

I purchased a dropbox plus account about 3 weeks ago and upload some documents to it (I got the email from dropbox confirming the subscription to dropbox cloud storage-backup)

 

I just logged back in to my account and cannot find any trace of these documents, my subscription or how to get to it ?!

 

What should I do ?

7 Replies 7

Re: Dropbox deleted my dropbox plus account

Mark
Super User II

What does www.dropbox.com/events show in terms of the account?


 


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Re: Dropbox deleted my dropbox plus account

samydeghou
Explorer | Level 3

thanks for the fast solution. The events page shows nothing (regardless of the date I choose)

 

My events log goes as follow:

 

- On the 29.03 I purchased a dropbox plus account

- I received the subscription confirmation email from dropbox

- I uploaded several documents-pictures (via dropbox app on my old company phone)

- The upload took all night but completed

- The following day I returned the phone to the company (they reseted the iphone)

- This morning I logged in dropbox to download some of these documents and all of the sudden there is no trace from my dropbox plus account

 

what should I do ? How can I/dropbox retrieve these documents ?

Re: Dropbox deleted my dropbox plus account

Mark
Super User II

If www.dropbox.com/events shows nothing then nothing has happened on this account. 

 

So, you've almost certainly accidentally set up a second account. 

 

Go back to your upgrade email and find out what email was used to log in and log in with that account 🙂


 


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Re: Dropbox deleted my dropbox plus account

samydeghou
Explorer | Level 3
So I went back to the apple store and I can see the dropbox subscription.

But I cannot see the details if the dropbox subscription (with which dropbox account it is linked).

How do I get the details of the dropbox subscription?

Re: Dropbox deleted my dropbox plus account

Lori
Dropboxer
Hey @samydeghou!

You can see more, regarding your account's settings such as plan, quota and more here.

Give me another shout if something comes up!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox deleted my dropbox plus account

samydeghou
Explorer | Level 3

Sorry but it still does not work. When I click on your link it takes me directly to my dropbox account [email removed as per Community Guidlines] which I told you only displays the basic dropbox account.

But I get charged by dropbox/apple:

I can provide you with the details of the invoice if that's help.
All I have is the Sequence NO, the order ID and a so called Document NO.
It's charging me for a dropbox plus monthly subscription.

What can I do ?



Re: Dropbox deleted my dropbox plus account

Lori
Dropboxer
Hey @samydeghou, happy Friday! 

When you upgrade your Dropbox account via the app on your mobile device, your subscription is administered by Apple.

I suggest you contact them with the billing details, and they should help you locate the account behind it. 

Cheers.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    samydeghou Explorer | Level 3
  • User avatar
    Mark Super User II
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