Dropbox expired my password and I can't get into my main account

[troysowden]

I am a subscriber but can't get any support because I can't sign into my account because you expired my passport. Massively frustrating. What steps can I take to get access to my account without the email address?

[troysowden]

Someone else asked a similar question and they were told to fill out a ticket from their other account and explain the situation. But it won't even let me fill out a ticket. If I could fill out a ticket that would be awesome. I just want access to some support on this. 

[Walter]

Hey there @troysowden; welcome aboard!

Could you please take a look at the relevant Help Center article and let me know if the information there helps at all?

Thanks! 

[troysowden]

Thank you I really appreciate the response but unfortunately no it does not help at all. 

[Rich]

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@troysowden wrote:

Someone else asked a similar question and they were told to fill out a ticket from their other account and explain the situation. But it won't even let me fill out a ticket.

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