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Dropbox failed to charge my Apple account, downgraded to basic, and now charges me more?!

Dropbox failed to charge my Apple account, downgraded to basic, and now charges me more?!

Christie
New member | Level 2

Hi

 

Not sure if others had similar experiences. When our Dropbox Plus was due for renewal, and it's normally done through Apple account subscription, it wasn't successful due to my bank card was outdated.

 

I contacted Apple and updated my card, and contacted Dropbox, who reassured me that it will be charged automatically again and nothings to worry about.

 

Life continues and we move on, and guess what. Received an email from Dropbox yesterday saying my account is now downgraded to Basic. I clicked on the re-subscription button and it's now charges me $40 more than what I was paying annually, probably citing inflation (who knows).

 

I'm furious, it wasn't my fault, I updated my bank card, got sufficient funds and contacted Dropbox who reassured me that "no need to act further" and "will automatically rebill me".

 

I then contacted Dropbox again today, and to my disappointment, they weren't able to help. I asked if they can show me evidence of them trying to bill my account since I updated my bank card and nobody seem to care.

 

Anyone would recommend any suggestion how to resolve the price surge and revert to my previous subscription fees?

 

1 Reply 1

Re: Dropbox failed to charge my Apple account, downgraded to basic, and now charges me more?!

Jay
Dropboxer
Hi @Christie, thanks for messaging the Community!

I understand your frustration over this matter.

In general, there are a limited number of rebill attempts made on a payment method if the account can't be charged. If the limit is reached, then the account is downgraded.

It wouldn't be possible to revert to the old pricing either, since the current price for the subscription has changed, most likely due to a recent inclusion or increase of taxation fees from your local authorities.

I'm sorry I can't be more helpful on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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