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Dropbox keeps illegally charging me long after cancelling subscription

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Dropbox keeps illegally charging me long after cancelling subscription

New member | Level 2

 

Hi All,

 

Normally, I'd just call "Customer Service."  But since Dropbox doesn't actually have customer service, accounting, billing, or any other humans working there, I'm forced to actually air my grievances in this totally inappropriate and public way.  Sorry not sorry.

 

I subscribed years ago using PayPal.  I didn't need Dropbox any longer, so 15 months ago I cancelled and received a (partial) refund.

 

Now, Dropbox has AGAIN charged me for ANOTHER full year 2020, even though I've long cancelled, and of course everything in Dropbox is designed to intentionally prevent ANYONE from EVER contacting them, even when they're continuing to steal your money.  Because I'm on a "free" account (despite Dropbox gladly sucking $120 from me a month back), there is no billing section, phone capability, or service.  They have a long-expired "subscription" somewhere in my accout, and they keep charging me for it, but I don't even get the courtesy of a phone number to call to have some human take care of this for me.

 

Anyway, based upon this experience and the continual scammy "got you forever, sucka!" billing practices of Dropbox, I'd recommend avoiding ever using their paid services.  They're expensive and other providers are more secure anyway.

Love to hear from someone from Dropbox on this BS.

 

-Dan

1 Reply 1
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Re: Dropbox keeps illegally charging me long after cancelling subscription

Dropboxer

Hi @Dan N.8; welcome to our Community and sorry to hear about this.

 

It sounds like you're being charged for another account, associated with another email address and you should be able to verify this by looking up the charge via our self served look up tool.

 

That said, if you're still having issues with this, I'd suggest trying an incognito window while NOT logged into any Dropbox account. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon Dan. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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