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Dropbox lost

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Dropbox lost

New member | Level 2

I have a big problem. I cant acces My Dropbox becuse My mail got hijacked how does i get acces to My Dropbox agian?

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Re: Dropbox lost

Dropboxer

Hi @Frederik2000; thanks for joining our Community and sorry to hear your email address was hacked. 

 

 

In this case, I'd encourage you to get in touch with your email service provider to ensure that your account is secure and always double check links in your messages to confirm they point to Dropbox and not a malicious site. A list of valid email addresses can be found here:

That said, can you please let me know if you tried to access your Dropbox account at all using that email address? 

 

If you're getting an error, I'd appreciate a screenshot so I can have a look too.

 

Feel free to include any additional piece of information you think might help in your next response as well and we'll take it from there, Frederik. 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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