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Dropbox not upgraded after subscribing

Dropbox not upgraded after subscribing

Mimi20
Explorer | Level 3

Hi, I have upgraded from Basic to Plus via monthly sub. However the app in my phone is not upgraded and is still under Basic. I have checked with Apple Customer Support and they informed that they see my account is under Dropbox Plus and the payment is good. They directed me to check here. The dropbox is logged in to the same ID as the account that I upgraded.

13 Replies 13

Re: Dropbox not upgraded after subscribing

Lusil
Dropboxer

Hi there @Mimi20, thanks for reaching out to us. 

 

Could you try restoring your purchase by following the steps below?

  • Go to Account on the Dropbox app.
  • Select the gear icon at the top of your screen to access your settings.
  • Tap on "Restore purchases".

This should activate your last upgrade.

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not upgraded after subscribing

Mimi20
Explorer | Level 3
Hi @Lusil,

I tried to restore purchase as mentioned however was unsuccessful and an error message pop out “Unable to restore purchase” dropbox error : 403

Re: Dropbox not upgraded after subscribing

Lusil
Dropboxer

Thanks for your swift reply, @Mimi20

 

Could you send me a screenshot (without any personal info) of the error message you're getting?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not upgraded after subscribing

Mimi20
Explorer | Level 3
Hi, sorry for the newbie question, how do I send a screenshot here?

Re: Dropbox not upgraded after subscribing

Lusil
Dropboxer

Not a newbie question at all, @Mimi20!

 

You can attach an image by either clicking on the photo icon (above the reply box) or the "Choose File" option (below the reply box). 

 

If you have any trouble doing this, you can send me the screenshot as a shared link, instead. 

 

Looking forward to hearing back from you! 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not upgraded after subscribing

Marcos935
New member | Level 2
Same
I’m lost In the sauce can someone help

Re: Dropbox not upgraded after subscribing

Lusil
Dropboxer

Hey @Marcos935, thanks for nudging us on this thread. 

 

Are you also not able to see your subscription after upgrading via Apple on your iOS device? 

 

Have you tried restoring purchases? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox not upgraded after subscribing

Mimi20
Explorer | Level 3

IMG-7079.PNG

 

@Lusil here it is

Re: Dropbox not upgraded after subscribing

Daphne
Dropboxer

Thanks for that @Mimi20!

 

So we can look into this further, I've reached out to the email linked with your profile here. Pleas check your inbox when you have the chance and we can take it from there.

 

Cheers!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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    Daphne Dropboxer
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    Sarah73 New member | Level 2
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    Mimi20 Explorer | Level 3
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