cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox not upgrading to Professional, still showing as Basic. What can I do?

Dropbox not upgrading to Professional, still showing as Basic. What can I do?

TDTC
Explorer | Level 4

I bought the Dropbox Professional and Dropbox still tells me all I have is the basic package at 2GB rather than what I paid. How do I upgrade this. Have the charge here on my cc for 279.00 and it is asking me to charge again to upgrade.

1 Reply 1

Re: Dropbox not going Pro

Daphne
Dropboxer

I hope you're well today @TDTC, I'd be happy to look into this with you!

 

Is it possible that you may have upgraded a different account? 

 

Just to rule out this possibility, you can use our look up tool here to check the email linked with the upgraded account.

 

If you can't find the account this way, please let me know if you upgraded your account directly through the Dropbox website, or through the Google/Apple app store on your mobile.

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Are you starting new work habits this year?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?