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Dropbox says it's full but I have 1.44 GB left!

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Dropbox says it's full but I have 1.44 GB left!

Explorer | Level 3

Dropbox says I'm full. I have 1.44gb free.
I am not linked to anyone and don't share.
It's a simple personal account.
I have deleted loads and it still says I'm full in the app, but 1.44 free when you interrogate it. No new photos are uploaded.
PLEASE HELP!

1 Accepted Solution

Accepted Solutions
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Re: Dropbox says it's full but I have 1.44 GB left!

Dropboxer

Thanks for the screenshots, @nick warren! They definitely help in having a better understanding of your concern. 

 

Could it be that the photo or video that hasn't uploaded yet is larger than the available space left? Could you have a look at its size by going to your mobile's storage?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

21 Replies 21
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Re: Dropbox says it's full but I have 1.44 GB left!

Dropboxer

Hey there @nick warren, thanks for posting your question on the Dropbox Community. 

 

As a first step, could you check if you have the same Dropbox account throughout the website and all your connected devices? You can do this by checking:

  • Website - your General tab in your Settings.
  • Desktop app - Dropbox icon > gear icon > Preferences > Account tab.
  • Mobile app - Account tab (iOS) or Settings (Android).

Let me know how it goes. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox says it's full but I have 1.44 GB left!

Explorer | Level 3
Lusil,

Thank you for getting back to me.

I have checked and yes I only have one account. This account shows my only connected device which is my phone.

Please help!!

Kind regards

Nick
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Re: Dropbox says it's full but I have 1.44 GB left!

Dropboxer

Thanks for getting back to me, @nick warren

 

Hmm. Could you send me a screenshot (without any personal info) of the space discrepancy, just so that I have a better visual of this?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox says it's full but I have 1.44 GB left!

Explorer | Level 3
How do i add my screen shots on here please? I can't see the attachment button?

Nick
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Re: Dropbox says it's full but I have 1.44 GB left!

Dropboxer

You can attach a screenshot from the the Photos tab (above the comment box) or by clicking Choose file (below the comment box). 

 

Thanks again, @nick warren!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox says it's full but I have 1.44 GB left!

Explorer | Level 3
I'm really sorry, I'm with 3 people here and we cannot find these tabs... Can you screenshot it or offer me an email address to send them to please??
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Re: Dropbox says it's full but I have 1.44 GB left!

Dropboxer

You should be able to attach an image by one of the following options:

Attaching an image.jpg


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox says it's full but I have 1.44 GB left!

Explorer | Level 3
Lusil,

I promise you that option is not available to me. I follow the link sent to me via the community and the choose file option is not there.
In the meantime my box says its full when it is not..
Please help..

Kind regards
Nick
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Re: Dropbox says it's full but I have 1.44 GB left!

Dropboxer

Sorry for the trouble, @nick warren

 

Does the notification appear only on your mobile app or does it also come up when you access the website? Do you see an X next to the notification by any chance that you can tap/click?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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