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Dropbox says it's full, but it's not

New member | Level 1
New member | Level 1

My dropbox says that it's full and has no more space left, but I just removed a lot of files and it still says it's too full. Help!

1 Accepted Solution

Accepted Solutions
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Re: Dropbox says it's full, but it's not

Super User II
Super User II

No. You are incorrect. Technical issues related to a free account is not for business customers only, hence them being "free account" technical issues. 

No. I am 110% correct. 

Free support is available, same as to everybody, via www.dropbox.com/support which can then be tracked at http://dropbox.zendesk.com

How could you possibly have acces to information such as this? You simply dont know. In fact I can assure you, you're not even close to the truth.

Because you have posted on a public thread which already has LOTS of troubleshooting put on from Dropbox staff. You've simply not read it. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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View solution in original post

12 Replies 12
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Re: Dropbox says it's full, but it's not

Community Manager
Community Manager

Hey Audrey!

Can you tell what you see when you log in at https://www.dropbox.com and that you click on your name on the top right hand corner?

The space used on your account should appear.

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Re: Dropbox says it's full, but it's not

New member | Level 1
New member | Level 1

Not helpful. I put in too many files by accident. Caught it as soon as DB told me to buy storage. I moved the problem folders back to my hard drive. I have PLENTY of hard drive storage, just under 50% available so that's not the issue. DB will not synch, removing the overloaded files. I'm sharing a folder on a deadline, and can't synch with my coworker. Help!!!!!!

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Re: Dropbox says it's full, but it's not

Community Manager
Community Manager

Hey Trina!

You can delete your files anytime from Dropbox, even when you're over quota.

 

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Re: Dropbox says it's full, but it's not

New member | Level 1
New member | Level 1

Not really, or I wouldn't have posted the help request. What finally worked was hours of work, going into the smallest of files in the remotest of subfolders, and delete them online one file at a time. This was tedious and ridiculous, but DB simply would not grab chunks of files at a time to delete. I'm back in business but no longer a zealot for the DB cause.

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Re: Dropbox says it's full, but it's not

New member | Level 1
New member | Level 1

My Dropbox says it's full - used 4.2GB of 3.25GB available. In response, I have deleted then permanently deleted many 'shared' folders. I calculate my revised storage to be <3GB by viewing properties of remaining folders, but there is NO CHANGE to the storage information listed under my profile online. What to do? Is this related to the shared files?

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Re: Dropbox says it's full, but it's not

New member | Level 1
New member | Level 1

I so relate Sally, with no real help from DB other than reiterating what I already had tried, as have you. Here's what I found that finally did work. I went into my Dropbox folder and opened each and every folder / subfolder I had stored. I started deleting files from the sub (or sub sub subfolders) one by one, then folder by folder, until "enough" was caught by DB to respond. I think what happens is our folders are too big for Dropbox to "grab" and delete, so try doing it in smaller bites. I hope this helps you! The other thing I noticed is that when I did this, I'd have to do a few, walk away, do a few more. Too many instructions seems to confuse the software. It took me about a week, but eventually I was not hijacked by ridiculously poor customer service and have a working DB again. 

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Re: Dropbox says it's full, but it's not

Community Manager
Community Manager

Hey Trina and Sally,

Sorry that you're still experiencing this issue.

Usually, the files stay in your cache and you need to clear it:

https://www.dropbox.com/en/help/328 

 

Your cache will be deleted every 3 days approximately.

If you're still having problem like that, I would recommend you to contact the support here:

https://www.dropbox.com/support

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Re: Dropbox says it's full, but it's not

New member | Level 1
New member | Level 1

There's obviously a bug somewhere and you seem un-interested in helping us. I keep receiving automated emails from your so called support. Yes, this is a bot.. thats it.

But letting me know I have a business solution waiting, for the small amout of 1 zillion dollars, do not seem to be a problem for you. I have even had chat requests and uncalled for emails about your so called solutions. But help, no way José... 

Is this normal practice?

 

 

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Re: Dropbox says it's full, but it's not

Super User II
Super User II

Is this normal practice?

Yes. If you are not a paying Business customer why should you benefit from one of the features they are paying for? It hardly seems unreasonable that services marketed, advertised and documented as only for Business customers are only for them. 

Also, nobody at all can even attempt to help you here as you've not done ANY of the troubleshooting Dropbox have asked you to do.


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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