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Email Verification - Do get the email, but can't login from its link

Email Verification - Do get the email, but can't login from its link

Sokath
Helpful | Level 5

I'm trying to verify my account. I do get the message in my inbox. I click the link, it logs me out of my account and asks me to login. I do enter my user/password and do submit. It loads again the same page for login. It never validates my acc.

What should I do?

1 Accepted Solution

Accepted Solutions

Re: Email Verification - Do get the email, but can't login from its link

Sokath
Helpful | Level 5

After attempting the clear cache procedure unfruitfully I solicited a new validation mail. This new link worked ok. It looks like the first one had some inconsistence. I would assume that something in the id (https://www.dropbox.com/l/**********) was failing to match to my account, but no message was being out regarding this fail.

Thanks for the effort 😃

TL;DR:
* Under config>general>email click send email (or equivalent);
* Use the new email to validate;

     

View solution in original post

3 Replies 3

Re: Email Verification - Do get the email, but can't login from its link

Walter
Dropboxer
Hey @Sokath; welcome to our Community and happy Monday!

Could you please clear your browser's cache and let me know if you notice the same behavior?

In case you do, you may want to use another browser too.

Keep us posted anyhow!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Email Verification - Do get the email, but can't login from its link

Sokath
Helpful | Level 5

After attempting the clear cache procedure unfruitfully I solicited a new validation mail. This new link worked ok. It looks like the first one had some inconsistence. I would assume that something in the id (https://www.dropbox.com/l/**********) was failing to match to my account, but no message was being out regarding this fail.

Thanks for the effort 😃

TL;DR:
* Under config>general>email click send email (or equivalent);
* Use the new email to validate;

     

View solution in original post

Re: Email Verification - Do get the email, but can't login from its link

Walter
Dropboxer
Glad to hear it's resolved now @Sokath.

See you around and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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