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Email account closed

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Email account closed

Explorer | Level 3

I currently have two dropbox accounts. This happened because of my lack of experience many years ago. I have continued to have access to both. Due to a series of circumstances one of the accounts is no longer available to me because the email address associated with that account was hacked and is now shut off. I have one dropbox account I have no access to.

7 Replies 7
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Re: Email account closed

Dropboxer

Hi @Uglyasin, I hope you're well today!

 

For the account linked with the closed email address, did you also forget the password for the Dropbox account? Can you login online?

 

Do you happen to have any devices connected with this account through the apps, or a web session that's still signed in?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Email account closed

Explorer | Level 3
I do have a password. Dropbox keeps wanting to send me a code to the defunct email for security.
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Re: Email account closed

Dropboxer

I see, thanks for the additional info @Uglyasin.

 

It sounds like you're getting sent a one-time security code, which is sent when Dropbox deems a login attempt as being suspicious.

 

Can you just confirm for me if you have any devices connected to your account through the apps? 

 

This way, we might be able to open the account online so the email address can be updated.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Email account closed

Explorer | Level 3
Thank you. Unfortunately, part of the problem is the fact that my home was flooded in May and my computer was destroyed. This computer was the only computer I had synced to dropbox. My studio computer.
Otherwise, I think I would’ve already have it solved and changed my email address because it was typically available through my desktop icon.
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Re: Email account closed

Dropboxer

I'm very sorry to hear about that @Uglyasin!

 

In this case, I could only suggest reaching out to our Support team to see if they can help at all with this.

 

You can submit a ticket by visiting this page, while signed out of any Dropbox account, and fill in the relevant info under "Submit a help request".

 

Please just make sure to enter an email address that you have access to as your contact email.

 

If you have any trouble with this, please feel free to give me another nudge here, and I can assist from my side.


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Email account closed

Explorer | Level 3
Thanks for your help.
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Re: Email account closed

Dropboxer

Thanks for your update here @Uglyasin!

 

I hope the team were able to assist you with this.

 

If you need anything else, just drop me a post here. 😁


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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