As you don't have access to the account in question, I'd suggest getting in touch with our Support team for further assistance.
Just make sure to use an incognito window without signing into any account.
When on this page, click on the 'Need help with a billing issue?' button to submit a Help Request from the relevant option at the bottom of the page. From there, fill in your payment's information along with an email address we can reach you.
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Work Smarter with Dropbox
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.