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Email adddress was deleted. Can not reset password

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Email adddress was deleted. Can not reset password

New member | Level 2

I can access dropbox from my PC. The email used was deleted by microsoft when they changed account types. Now I can not change the deleted email address within dropbox. I still have access to dropbox but I can not receive any confirmation emails to change dropbox. The change password field states I have to verify the email.  The old email is gone forever.

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Re: Email adddress was deleted. Can not reset password

Dropboxer

Hello @lorenbrumbaugh, thanks for reaching out to us on the Dropbox Community. 

 

As a first step, if you can access your Dropbox account, try changing the email address into one you have access to, here

 

Once you do, you may get an option, next to your email address, to verify it. 

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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