Email is taken over by hacker, need to change my email to regain access to years of pictures. How can I submit a ticket to dropbox support and explain.
You can do so when not logged in at www.dropbox.com/support. However, unless you are already logged in on an device I doubt there is anything they will be able to do
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Rats! I use to have a premium account, then during Covid, I love my job couldn't keep up with the payments and let it lapse while my account was just slighly over 2GB. Is there a direct email/contact in which I can ask Billing about it?
Hi Jay - The email address used to sign up for dropbox back in 2012 is in the hands of a threat actor. The phone number on the account is either [email removed as per Community Guidelines] Because the Tmobile hack gave my my SIM card number, phone number, Drivers license, DOB and my email address, the hacker's first transferred my number to a phone in their control, then reset the password by sending a code to the number, which was in their control. After they gained access to the email associated with drop box, they setup MFA and completely locked me out my account. When I tried to reset my password to the email account associated with my dropbox account that the hackers gained access to and locked me out, they removed the option to reset the password via cell phone text message and solely on MFA.
I have regained access to the phone numbers associated with my account and If you look on the backed, you will see I had a premium subscription in 2017-2018, uploaded data above the 2GB.
Last note - I can even tell you the name of the folders in the account because they were all associated with past companies I worked for (Dell, Aetna, Santanderbank, HP, etc). If there is no way I can have my email account changed on the backend, then I will just have to live with it. But I have been able to provide the same information for other online accounts and I didn't have to go back and forth 6 or 7 times via email with zero resolution. I was able to provide information about the content of the data and dates, and in a matter of hours, the email was changed on the backed. This happened with Box.com, AWS, Binance, Gemini, Bank of america, Fidelity, Netflix, Disney+, and JCP.com.
If there is absolutely now way Dropbox can do the same, then I will have to accept the decision and move on. But several of other online providers were able to do so and I'm a bit taken back that Dropbox is being hesitant AFTER providing details about the data and content which can be verified on your end in a matter of seconds.
Let me know what my next steps should be?
Hi Jay - I replied from the new email and your previously reply two days ago. I'm following up to see what our next steps are.
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