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Email received in Russian

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Email received in Russian

Explorer | Level 4

I have received an email from Dropbox with a security code, but it is in Russian... While the sender seemed to be legitimately from Dropbox, it was suspicious because of the language. How can you make sure that does not happen again?

6 Replies 6
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Re: Email received in Russian

Super User II

@lribolla wrote:

How can you make sure that does not happen again?


Is your language set properly on your Account page?

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Re: Email received in Russian

Explorer | Level 4

yes, it was set to English...

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Re: Email received in Russian

Dropboxer

Hello @lribolla!

 

Can you just confirm for me if the email was from one of the official domains listed here? Sometimes, you may need to click on the sender's identity to see the full/actual email address used.

 

Also, did you take any action in your account to prompt a security code to be sent, such as signing into Dropbox?

 

Keep us posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Email received in Russian

Explorer | Level 4

Hi Daphne, the email came from no-reply@dropbox.com. I wanted to attach a screengrab of the email body with the full email address revealed but do no see an option on this email to do it.

 

As for the action, yes, I was trying to log into my account. I have a log in through another company that I  do work for, so I was switching account when the promtp for the security code.

 

I tried to check how that setting it set in my preferences, but when I could not find a specific setting for that.

 

Let me know if I need to do anyting at this point, thanks.

 

 

 

 

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Re: Email received in Russian

Dropboxer

Thanks for checking that @lribolla!

 

It may have just been an error on our side, however if you'd like to look into this further I can suggest reaching out to our Support team who can look into this in more detail.

 

To reach out to the team, you can fill in the "Submit a help request" section from this page while signed out of your Dropbox account (or through an incognito window).

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Email received in Russian

Explorer | Level 4

Thanks Daphne. All other emails I get form Dropbox are in English, so I will do so if I recieve another one in Russian or another language.

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