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Email saying my subscription will continue if I do nothing..

Email saying my subscription will continue if I do nothing..

Detectorist
Explorer | Level 3

Received an email saying that my subscription will continue unless I stop it. When I go to Google Play it says that my subscription will end on Jan 27.

 

Which one is right?

 

 

John

3 Replies 3

Re: Email saying my subscription will continue if I do nothing..

Daphne
Dropboxer
Hi @Detectorist, I hope you're well today!

Is it possible that you chose to try a free trial of one of the subscriptions? At the end of the free trial, the plan will convert to the paid version of the plan if you don't cancel the trial.

If it's the free trial, this could be why the app store shows the trial will end on this date, but the email would be notifying you of the conversion to the paid plan.

Otherwise, did you cancel the renewal of your subscription through the app store?

Let me know - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Email saying my subscription will continue if I do nothing..

Detectorist
Explorer | Level 3

I don't remember. The only option on the Dropbox google play is "resubscribe".

Re: Email saying my subscription will continue if I do nothing..

Daphne
Dropboxer
Does it show exactly what the subscription is from there, @Detectorist?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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